Student information

At Curtin English we try to make your transition to study in Australia as smooth as possible.

close up of an Australian visa

Moving to Australia

Moving to a new country is exciting, but also requires a lot of organisation. Find out about visas, health insurance, what to bring and planning your budget.

Read more

Image of young woman looking out from her accommodation

Need help finding accommodation?

See our comprehensive information on accommodation both on and off campus.

See accommodation options

a group of students jumping in front of a welcome sign

When you arrive

Your participation at the orientation is compulsory, so please make arrangements to arrive in Perth in time for orientation.

Find out more

a group of young students

Students under 18 years of age

International students under the age of 18 on arrival in Australia must have approved accommodation and welfare arrangements in place before a student visa can be issued.

Find out more


Frequently asked questions

We can help you out with any questions you have about admissions, courses and being a student. If you can’t find the answer please contact email us on study@curtin.edu.au or call us on 1300 222 888 or +61 8 9266 5888.

Student Services questions:

The name on my student card is wrong, what should I do?

Bring your passport to the Curtin English office in Building 208 Room 129C and we will make the necessary changes [see campus map].

I have lost my student card, what should I do?

You will need to go to Curtin Connect (Building 102 – See campus map) to obtain a new card, please also call Curtin Safer Community Team on +61 8 9266 4444 and let them know so they can cancel your lost card.

My student card is not working, where should I go?

Come to the Curtin English office in Building 208 Room 129C and we will try and help you or refer you to the best person [see campus map].

I have changed my address, who should I advise?

Please change your contact details on your OASIS account. Visit us in Student Services if you need help with this.

I want to change my mainstream offer, what should I do?

Please contact Curtin International at ci-apply@curtin.edu.au or visit our friendly staff in Curtin Connect (Building 102)  [see campus map].

I have a family emergency and I need to go home, who should I contact?

Please send an email to curtinenglish@curtin.edu.au with as much information as possible so we can advise you on your future study plans or withdrawal. Make sure you include your student ID and full name in the email.

I was unwell and did not attend class, do I need a medical certificate?

You will need a medical certificate if you are absent for more than 2 days. Please bring it to Student Services.

Can I park anywhere on campus and how much does it cost?

There are designated student parking areas please visit the parking website for more information about cost and how it works.

I will be studying until very late, is it safe to walk to my car/bus station?

We want to ensure your safety at all times. Curtin understands that due to particular schedules and study needs, you might need to travel to and from campus during the evenings.

We strongly recommend walking with company, especially at night. When friends and colleagues aren’t available, our Security Pedestrian Escort Service can escort you to your car, other parts of campus or to student housing villages.

This service can be accessed by calling +61 8 9266 4444. Please note that you may have to wait 10-15 minutes before a Safer Community Team officer is available to escort you, so please try to plan your request.

You can also install the SafeZone Security App on your phone.  When using the app, not only are you able to talk directly to our team, but they will also be alerted to your exact location on campus. If you have an emergency or require first aid, it’s the easiest, quickest and safest method of alerting us to your whereabouts and needs on campus. You can find out more on the Safety at Curtin website, and download and install the SafeZone App here.

I lost my SmartRider, what should I do?

Visit Student Services and complete a new SmartRider form, you will then bring the form to Curtin Bookshop. You will need to contact Transperth for them to cancel your lost card and they will transfer any remaining money to your new card.

Course questions:

I have not met entry into Curtin College, what should I do?

You should contact Curtin College (Building 205, Curtin University Bentley Campus, Kent Street, Bentley, Western Australia) and speak to someone from their Admissions Team.

Contact Curtin College

I have not met entry into the English Language Bridging course, what should I should?

You will be given an appointment time to meet with a Curtin English staff member, please check your Curtin email (OASIS account) or ask Student Services for more information.

I have met entry to Curtin university, what can I do?

You will need to obtain a paper from Curtin University saying that you have met entry into your course. Contact Curtin International on study@curtin.edu.au.

Depending on how much time you have until your course begins you might be allowed to stop your studies with us.

Please come and meet our Student Services Officer at Student Services with your letter from Curtin International and airplane ticket if you are going back home until your course starts.

I feel like my class is too easy, can I change class?

Gateway English students: You need to provide us with English test score results showing that your English level is higher than the class you are currently in. Please bring the result to our Student Services team.

English Language Bridging students: You cannot change your class – if there is something you don’t like, try to talk to your teacher or please make an appointment to see Student Services.

I feel like my class is too hard, can I change class?

Please talk to your teacher, or make an appointment at Curtin English Student Services to meet with the ELT Coordinator.

Can I resit an exam?

Only under two circumstances can you resit an exam:

  1. You were sick and have a medical certificate; or
  2. You have a personal issue and saw a counsellor.

Are there any computers on campus for me to use?

There are a lot of computer labs around the university, these include building 303 and the library. Visit the Current students website for more information.

My Blackboard is not working, who can help me?

Ask your teacher to speak to the ELT Coordinator or come to Student Services.

I have met entry to Curtin College/ELB/Curtin University, what should I do?

You will need to provide us with your English test scores and meet the ELT Coordinator to discuss your options.

I want to study English somewhere else, what should I do?

Only after the first six months of studying with us can you usually change school. If that is the case, ask to meet with Student Services and bring your new letter of offer along.

Personal support

I am not feeling too well, who can I talk to?

Please make an appointment to see Student Services.

You can also make an appointment at our Medical centre.

If you need counselling and guidance, please contact Counselling services, our our Student Wellbeing Advisory service.

I need to see the doctor, where should I go?

There is a Medical centre on campus, you can call them on +61 8 9266 7345. If you cannot make an appointment with them and urgently need to see a doctor please visit our Customer Service.

I am being harassed and need help, where can I go?

Come to Student Services or call our Safer Community Team on +61 8 9266 4444. In an emergency, please dial 000 (0 000 from an internal phone).

You can also install the SafeZone Security App on your phone.  When using the app, not only are you able to talk directly to our team, but they will also be alerted to your exact location on campus. If you have an emergency or require first aid, it’s the easiest, quickest and safest method of alerting us to your whereabouts and needs on campus. You can find out more on the Safety at Curtin website, and download and install the SafeZone App here.

One of my friends is having problems, how can I help him/her? You can contact the Safer Community Response Team, you can make an anonymous referral.

Please contact the Safer Community Team if you feel unsafe, or experience or observe an incident or behaviour that concerns you.

+61 8 9266 4444

Please note, our Safer Community Team staff always carry identification and each one is a Curtin employee.